Attention! Any returns must be coordinated with a sales representative.

1. Paper of inappropriate quality/defective paper

Procedure for returning the paper: 1 – Letter of complaint, including:

• Delivery way-bill number, date;
• Name of delivered goods, quantity;
• Description of the defect.

2 – Factory pallet sheet 3 – POLAP packaging label 4 – Printed and/or unprinted paper 5 – Return note, specifying the type of business transaction – goods return, and the exact article/name/quantity/delivery way-bill number/date.

2. Cancelled order for a specific paper

Goods at full value can be returned within 10 days from the date of the delivery way-bill.

Procedure for returning the paper: 1 – Return note, specifying the type of business transaction – goods return, and the exact article/name/quantity/delivery way-bill number/date.

!!! Handover to POLAP – Inform your assigned sales representative from POLAP. For the next delivery, either hand over the documents and paper to the POLAP driver, OR request the sales representative to provide you with the carrier’s pallet label. They will inform you of the pickup day. In the case of Schenker logistics, place the documents in an envelope and securely attach them to the pallet or hand them over to the sales representative.

!!! Important – The paper must be properly packaged, undamaged, and in a good condition, to easily identify any defects and/or for possible resale. Otherwise, POLAP reserves the right to refuse the return of the goods.